this page is a stub, please help to complete it
There are several places where someone finds information about how to trouble shoot a crypto application problem.
TODO: link to the sections in the gpg4win compendium and other documentation.
for service technicians
Goal is to build up a valid understanding of the problem, how it came to be and possible solutions.
- try to do the operations on the command line. This way you can often exclude that the problem is within the frontend. And you sometimes get additional helpful messages.
- Look at or activate and look at additional diagnostic output. There are many ways where additional output can be found or enabled.
- Try to reproduce, sometimes a different installation or a different computer gives you an idea about the difference between a running and a problem case.
- Precisely check the version numbers of components.
- Check general operating or usage issues. Thinks like a full harddrive or permissions.